IBM expert team gives recommendations to enhance government institutions’ operations

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An International Business Machines (IBM) team of experts announced that they have presented recommendations to different Ethiopian institutions on a range of projects aimed at supporting the country’s national Growth and Transformation Plan.
The team consisting of 15 individuals has been working with the different institutions as part of IBM’s pro bono consulting work through the company’s Corporate Service Corps (CSC) program.
“We work with governments all over the world to ensure that they run efficiently and they increase their transparency and enhance their relationship with citizens,” Jonathan Batty, Communications Leader for IBM Global Labs said.
The IBM team that comprises of experts from 10 countries spent four weeks in Addis Ababa working with the Ministry of Health, the Ministry of Labor and Social Affairs, the Ethiopian Investment Commission as well as others to help them attract foreign investment, deliver quality healthcare services, and track economic growth.
According to a statement, the team explained the latest, most effective methodologies for achieving those goals, including mobile technologies, online portals and data analytics, along with the latest and best practices in marketing, finance and project management.
“Over the past decades, Ethiopia has become one of Africa’s biggest economic and social success stories. As Ethiopia continues along its course of economic and social transformation, it is important that we work closely with experts like IBM who can bring its global expertise and leading technologies to bear to ensure that our nation’s success is sustainable and inclusive,” said Dr. Kesetebirhan Admasu, Minister of Health.
In their consultative sessions with the Ministry of Health, the IBM team identified opportunities to use Internet and mobile technologies to support the country’s Health Extension Program.
The IBM team recommended a text based communications system to help the ministry to communicate better with its over 38,000 Health Extension workers and a system to enable citizens in rural areas to send in views and comments about healthcare through mobile phones.
“By leveraging the latest technologies, especially with the mobile phone, the Ministry can continue along with its course of social transformation,” said Batty.
One of the important things included in the proposed recommendation is text analytics software to help identify emerging healthcare trends such as the spread of public misconceptions about healthcare issues.
For the Ethiopian Investment Commission, the expert team developed plans for an integrated IT system to simplify and ease the investment processes for foreign companies looking to set up businesses in Ethiopia. The recommended ‘one-stop-shop’ solution is said to enhance process automation and integration across collaborating departments and external entities.  
With its work with the Ministry of Labor and Social Affairs, the IBM team came up with recommendations to reduce time and effort spent collecting and analyzing data of key labor markets such as employment rates and job vacancies.