Hotel employees need competency tests

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The Addis Ababa City Culture and Tourism Bureau (AACCTB) announced that all employees of hotels in the city will take a mandatory occupational competency test starting from January 22.
Addis Ababa Occupational Competency Assessment and Certification Center will be in charge to test the workers and will deliver the result to AACCTB.
Employees that are working as waiters, beverages and food department staff, maintenance departments and all the management staff will take the test and the result will be used for an input for labeling the hotel stars.
Messay Demissie, Deputy Head of AACCTB during a discussion with Hotel Mangers held at Ghion Hotel on January 8, said that the test aims to classify which hotel is providing a quality service and to label them according to their result.
“We are now growing rapidly and we have to give a hotel service that meet global standards and that’s why we want to test hotel workers to know that they are following the global standards or not” the deputy said.
He added that 124 hotels did register their workers and their employees are now ready to take the test however four hotels refused to give their staff list for the exams.
The deputy decline to name the four hotels that are not willing.
“We do not close the hotels if the majority of their workers failed the exams but what we will do is to transfer their result to the Ministry of Culture and  Tourism, which classify and rate the hotels in the near future and it will use the hotel result as one of the criteria to rate the hotels” he added.
Even though hotel manager are happy with the test they complained about the capacity of the occupational competency assessment and certification center that handles the examination process of their employees.
Yonatan Tegegne, Manager of Hotel Siyonat said, “the administration must give the test collaborating with the hotels because it doesn’t have the proper experience and capacity to examine us. It will be a complicated task if it is done by the Administration  alone.’’
Ashebir Tekle, Head of the Certification Center said that they trained enough human power who gives occupational competency test to the hotel staff. “We even have the proper manpower to give the test to Sheraton, Hilton and   Radisson Blu hotels.’’
Recently the Ministry of Culture and Tourism signed an agreement with the United Nation World Tourism Organisation (UNWTO) for consultancy services to implement a hotel rating classification.