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The hitches that are being observed in the service provision of the Addis Ababa Light Rail Transit Service (AALRTS) need fixing, passengers had requested. Users of AALRTS stated that problems related to ticket control, pedestrian overpass, lifts, escalators, power supply and road block systems needs to be fixed.
According to passengers, the delay in the lift and escalator systems of the AALRTS marginalizes the aged and the physically impaired from using the tram service while the weak ticket control system is paving the way for some cheaters to board the train without pay or go beyond the distance they paid for.
Passenger also said, power blackout needs to be fixed first. Passengers said power blackouts made them to waste time and money in two ways: forcing them to get off the train before reaching their destination and consequently making them spend extra while extending their arrival time. People also spend more time at other stations waiting for the train to come. AALRTS communication director Aweke Mulu stated that works are in progress to solve those problems.
According to Aweke, his office will introduce electromagnetic payment system to avoid cheatings in fare payments. Until the system becomes operational, ticket controllers and the police officers will step up their control, he remarked.
The director assured the public that all lift and escalators at some spots along the line will be operational once technical issues related to them is finalized. Though power blackout happens due to external factors out of our control, it does not occur often, he noted.
The AALRTS has been using 25 trains in two directions out of the 41 it owns so far. The trams transport 120 thousand passengers per day generating over 400 thousand birr.
(Walta Information Center)