Airports are placing a higher priority on IT investments for passenger and airport security with 50pct rating it a high priority, up from 37pct last year. This is according to the 2016 Airport IT Trends Survey, the extensive annual study of IT trends within the global airport industry co-sponsored by SITA and Airports Council International (ACI), in association with Airline Business.
For many airports, the investment focus has shifted to security in the wake of heightened regional tensions, some of which directly target air travel. While investment in passenger processing technology still ranks the number one priority for airports, it has dropped from 73%pctin 2015 to 59pct this year as security rises in priority.
The survey shows that self-service and mobile dominate the airport landscape. This year for the first time SITA’s research indicates the majority of airports worldwide provide self-service check-in for both passengers and bags. Looking ahead self-service will continue to dominate with two-thirds of airports planning major IT investments in this area. The growing influence of mobile is also evident with nearly every airport worldwide (90pct) undertaking either a major program or a trial project related to mobile services and 74pct trialing or piloting context-aware and location-based technology in the next five years.