Ethiopian Airlines wins ‘Best African Airline’ award

Ethiopian Airlines, has been crowned as the ‘Best African Airline’ at the 2021 Business Traveller Awards. The votes made by the business travellers for this year took into account the COVID period with key questions covering airlines’ effectiveness in communication, effective implementation of COVID precautionary measures, handling of loyalty program member passengers and flexibility of ticket changes. The questions for the survey allowed passengers to reflect on their experience before and during the various stages of COVID crisis.
Regarding the award, Ethiopian Airlines Group CEO Tewolde GebreMariam said “We are delighted to win this prestigious award as it is the reflection of our customers’ satisfaction which shows the success of our daily efforts to deliver superior customer services at all points of contact with our customers. The award is a testament of the extra hard work and care exerted by each and every one of our more than 17,000 coworkers to ensure our customer’s delight, safety, comfort and convenience every single day.”