SGTD (Société de Gestion du Terminal à Conteneurs de Doraleh) has officially opened a new, expanded Customer Service Office in Addis Ababa, signaling a major step forward in its long-term commitment to Ethiopia’s trade and logistics sector.
Following two years of operations at its previous site at ESL building at Leghar area, the new Customer Service office is transferred to the building of Djibouti Ports & Free Zones Authority (DPFZA) at Bole Medhanialem. The relocation to the commercial heart of Bole Medhanialem places SGTD directly alongside key clients and partner institutions in Ethiopia as well as other Djibouti logistics institutions in Addis Ababa within the same DPFZA building.
The inauguration ceremony gathered senior officials, business leaders, and logistics stakeholders of Ethiopia and Djibouti. H.E. Mr. Osman Abdi Ali, Chargé d’affaires of the Embassy of the Republic of Djibouti to Ethiopia, and Mr. Abdillahi Adaweh Sigad, CEO of SGTD Doraleh Terminal, delivered keynote addresses highlighting the vital economic corridor linking both nations.
“Ethiopia is a cornerstone market for us,” said Mr. Sigad. “Establishing a stronger, more accessible presence here in Addis Ababa allows us to work side by side with our customers and respond to their evolving logistics needs with greater speed and efficiency.”
The new Customer Service Office in Addis Ababa is a central pillar of SGTD’s regional growth strategy. It is designed to streamline support for Ethiopian Exporters and importers while deepening collaboration with core Ethiopia Logistics industry partners, including:
- Ethiopian Shipping and Logistics (ESL)
- The Ethio-Djibouti Railway
- The Ethiopian Freight Forwarders and Shipping Agents Association
- The Ethiopian Logistics Sectorial Association
- The Ethiopian Coffee Exporters Association
- The Ethiopian Pulses, Oilseeds and Spices Processors-Exporters Association
By strengthening its on-the-ground operations in Addis Ababa, SGTD Doraleh Terminal aims to foster long-lasting partnerships and enhance seamless trade connectivity across the Ethio-Djibouti corridor and the broader East African region.
