Qatar Airways has paid out over USD 1.2 billion in refunds to almost 600,000 passengers since March, demonstrating its commitment to honouring its obligations to passengers who need to change their plans due to the impact of the COVID-19 pandemic on global travel.
In the context of unprecedented numbers of refund requests as airlines and passengers navigate entry restrictions imposed by countries around the world to limit the spread of COVID-19, Qatar Airways has worked hard to process almost all refunds requested since March 2020 (96%). The airline is now processing all new refunds back to the original form of payment in less than 30 days.
Additionally, the airline introduced an unrivalled flexible booking policy that has proved extremely popular with passengers. Qatar Airways tickets are now valid for two years from the date of issuance. Passengers can also choose to change their travel date or destination free of charge as often as they need, change their origin to another city within the same country or any other destination on the airline’s network within a 5,000 mile radius of the original, exchange their ticket for a future travel voucher worth 110% of the original ticket value, or swap their tickets for Qmiles. Over one third (36%) of Qatar Airways passengers selected one of these options over a refund.
Qatar Airways pays out over $1.2 bln to customers
Facebook launches Avatars across Sub-Saharan Africa
Facebook launched Avatars in Africa to give people new ways to express themselves online. Avatars are digital personas that enable people to engage across Facebook and Messenger in a more personal and dynamic way. You can use your personalised avatar to share a range of emotions and expressions via a digital persona that is unique to you.
There are many ways you can use your avatar including in comments, Stories, Messenger and soon, text posts with backgrounds too. With so many emotions and expressions to choose from, avatars let you share your authentic reactions and feelings with family and friends across the app. You can customise your avatar with hairstyles, complexions, outfits, COVID-19 support stickers and more. To create your avatar, go to the Facebook or Messenger comment composer, click on the “smiley” button, and then the sticker tab.
TDB wins 2 GTR leaders in Trade Awards
Trade and Development Bank (TDB) is awarded Global Trade Review’s (GTR) Leaders in Trade Awards as ‘Best Trade Finance Bank in Kenya’ and ‘Best Trade Finance Bank in Ethiopia’ for the year 2020.
Nairobi being TDB’s operational hub, the ‘Best Trade Finance Bank in Kenya’ award recognizes not only the Bank’s work in Kenya, but also the efforts it has been deploying across its various member states. Similarly, the ‘Best Trade Finance Bank in Ethiopia’ award is a tribute to TDB’s far-reaching bespoke trade finance solutions which have enabled the country to access forex liquidity, enhance its productivity levels in agriculture, support employment, ensure food security and more.
Michael Awori, TDB’s Chief Operating Officer, commented that “over the past few years, we have enriched our trade finance strategy, diversified our suite of products and services, and sharpened our response to the needs of the region we serve. We have no doubt made a pronounced mark in addressing the trade finance gap in the region, mitigating critical fuel shortages, securing the sourcing of strategic commodities, facilitating greater intra and inter-Africa trade and regional integration, and ultimately, moving the sustainable economic development needle in the region”.
India’s response to pandemic Using crisis as an opportunity
By Manish Chand
A crisis can trigger ruin and catastrophe, but it also sometimes brings out the best in people and nations. More than any other country in the world, India has shown vividly how to creatively and resolutely harness challenges thrown by the ongoing coronavirus crisis to script its own resurgence as well as contribute to global recovery. Amid apocalyptic death, destruction and dislocation unleashed by a rampaging pandemic, India, the world’s fifth largest economy and an emerging global power, has managed to keep its recovery rate high as well as keep the fatality rate less than 2% – one of the lowest in the world. This has been achieved through multi-pronged efforts and initiatives by the Indian government, including a far-sighted initiative to order a nation-wide lockdown in the early stage of the pandemic when there were barely 600 cases in the country.
World is one Family
For a country of over 1.3 billion people, managing an epidemic that requires social distancing is an incredibly onerous task, but on balance, India has not only taken care of its own people infected by the virus, but has also complemented domestic efforts with timely international assistance to many countries. This trait of empathy and solidarity with friends and partners in the world is deeply embedded in India’s civilisational ethos of ‘Vasudhaiva Kutumbakam” and reflects the country’s rising reputation as a global care-giver and first responder in crises, in the exalted spirit of “the world is one family”. India has been prompt to provide essential drugs and medical items to over 150 countries. This medical assistance was provided quietly, without any fanfare, earning India heartfelt gratitude and admiration of countries, big and small. From US President Donald Trump to Ugandan President Yoweri Museveni, leaders around the world have appreciated India’s timely assistance against a merciless pandemic.
First Responder
The pandemic-related assistance also reaffirmed India’s credentials as the first responder to humanitarian crises and a net security provider in the region. In a journey spanning over 7,500 nautical miles over 55 days, Indian Naval Ship Kesari travelled to the Maldives, Mauritius, Madagascar, Comoros and Seychelles and delivered assistance to India’s maritime neighbours. A part of Mission SAGAR, which crystalizes Prime Minister Modi’s vision of Security and Growth for All in the Region (SAGAR),India’s humanitarian assistance included supplies of essential food items, medicines, Ayurvedic medicines and deployment of Medical Assistance Teams (MAT) to Mauritius and Comoros. India also sent medical teams to Maldives, Mauritius, Comoros and Kuwait to support them deal with the pandemic.
Self-reliant India
The Covid-19 crisis has sown the seeds of an economic renaissance pivoted around “Atmanirbhar Bharat” that promises to revolutionise domestic manufacturing, and make India the hub of global supply chains. The quest for self-reliance has produced tangible results, with India moving from being a net importer of Covid-19-related medical items to a net exporter. Currently, India is manufacturing over 500,000 personal protective equipment (PPE) kits and over 300,000 N-95 masks every day. India is playing the role as the pharmacy of the world during the Covid-19 pandemic with its vast experience and deep knowledge in medicine, setting the tone for many regional and global initiatives, observed the Shanghai Cooperation Organisation Secretary-General Vladimir Norov.
Diplomatic Outreach
Given the transnational spread of the coronavirus pandemic, India launched an unprecedented diplomatic outreach to forge a coherent global response to the crisis. Prime Minister Modi displayed global leadership as he participated in various virtual multilateral summits and spoke to his counterparts from 61 countries. External Affairs Minister S. Jaishankar spoke to foreign ministers from 77 countries. Showcasing India’s Neighbourhood First policy, PM Modi hosted a virtual conference of the leaders of the South Asian Association for Regional Cooperation (SAARC) and pledged $10 million SAARC Emergency Fund to combat the novel coronavirus (COVID-19) in the region. At the first virtual G20 summit, PM Modi underlined the imperative for a new kind of humane globalization, which goes beyond economic and financial calculations. India’s advocacy for people-centric globalisation was reflected the G-20’s decision on debt service suspension for developing countries.
India’s Positive Global Role
The rising global stature of India has been recognised and reaffirmed by the international community in many ways, especially during the last few months of the pandemic.
India has been elected as the chair of the executive board of the World Health Organisation (WHO) at a time when the world is rooting for reforming the global health body. Underlining India’s rising global stock, US President Donald Trump has proposed the expansion of the G7 grouping of the world’s wealthiest countries to include India, Australia, South Korea and Russia. To cap it all, India was overwhelmingly elected as a non-permanent member of the powerful UN Security Council for a two-year term on June 17. In a record of sorts, India won 184 of the 192 ballots cast in the elections for the five non-permanent UNSC seats. It was a vote of confidence in India’s capability to shape the global agenda. India’s two-year term as a non-permanent member of the UNSC will begin from January 1, 2021.
Setting the tone for the eighth stint of India in the UNSC, External Affairs Minister S. Jaishankar underscored that India “can play a positive global role,” in the extraordinary situation spawned by the pandemic and stressed that India seeks to move toward NORMS, a ‘New Orientation for a Reformed Multilateral System. Outlining India’s priorities in the UNSC, he said: “We have always been a voice of reason and a votary of international law. We advocate dialogue, consultation and fairness in our approach to global issues. And we emphasize global development, addressing climate change and eradicating of poverty as central to planet’s future.”
India’s work in the UNSC will be guided by 5Ss, in Prime Minister Modi’s words. This included Sammaan – Respect; Samwad – Dialogue; Sahyog – Cooperation; Shanti – Peace, to create conditions for universal;and Samriddhi (Prosperity). This 5S vision of India’s foreign policy, which can be called “The India Way” is finding an increasing global resonance as a Covid-afflicted world searches for lasting solutions to a range of cross-cutting problems and challenges. India is poised to shape a proactive and constructive agenda for global renewal and remapping the world order, in sync with shifting contemporary realities.
(Manish Chand is CEO & Editor-in-Chief of India Writes Network and India and the World, a pioneering magazine focused on global affairs)
