A new mobile application is poised to enhance management of grievances at Regional Flagship Technical and Vocational Institutions in Ethiopia, Kenya and Tanzania supported by the World Bank through the Eastern Africa Skills for Transformation and Regional Integration Project (EASTRIP).
The Inter-University Council for East Africa (IUCEA), the Regional Facilitation Unit (RFU) for EASTRIP, is coordinating the development and implementation of this centralized Grievance Redress Mechanism (GRM) mobile app.
The development of the Mobile App comes at a time when technical and vocational education institutes are implementing various infrastructure projects, as part of EASTRIP, that require continuous tracking of grievances and complaints associated with project implementation.
The GRM App is a result of a collaborative effort between Dar es Salaam Institute of Technology (DIT) and IUCEA. DIT is one of the Regional Flagship TVET Institute in ICT that is supported by EASTRIP. The mobile app is designed to be more convenient for application by all project stakeholders.
Speaking at the Validation Workshop in held in Addis Ababa, Ethiopia, Dr. Cosam Joseph, the Regional Coordinator for EASTRIP, said: “The workshop is important in gathering feedback, discussing necessary improvements, and establishing a timeline for the app’s complete operationalization”.
