Tuesday, September 30, 2025
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System support

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Green, yellow and red are the colours of the flags of many African countries including Ethiopia. They are very symbolic colours indeed. They are also the common colours of traffic lights, throughout the world. Everybody knows what they represent. Some time ago, traffic lights were placed at a junction I cross daily. This is helpful as it supports the flow of traffic and prevents jams caused by drivers who don’t give way to other road users or simply don’t follow the most basic traffic rules. It also requires less presence of traffic police officers, who otherwise regulate the flow of traffic.

I was pleased with the traffic lights as I did not have to push my way across the junction anymore as was otherwise the case. It seemed to work very well. A few days later when I arrived at the junction, I noticed that the lights did not work. I assume there was a power failure and as a result all drivers returned to their old habits and pushed their way through while blocking other cars. The situation was back to what it was before and there were no traffic police officers to regulate traffic at that location, presumably because the traffic lights were taking care of just that. During the weeks that followed, the traffic lights, sometimes worked, at other times not. Since a week or so ago, they don’t work at all anymore.

So, while the system was installed and meant to regulate traffic, avoid jams and relief the traffic police force, it did so only sometimes, resulting in situations that are in fact worse than before. As the functioning of the lights became inconsistent, drivers lost confidence in the system and began to ignore it instead. In fact, many drivers choose to ignore traffic lights anyway as they jump the red to gain 120 seconds or so and endanger the lives of user road users and themselves, but that is material for another story. So now, the traffic police must be present again to step in when the lights don’t work, while they also overrule the lights sometimes depending on the traffic situation of a particular hour. Ineffectiveness, confusion and chaos are the results of an otherwise good idea, i.e. putting in place a system that supports and facilitates traffic flow.

Now, what has all this to do with “Doing Business”, the reader may ask. Well, systems are designed and put in place to support management, to facilitate process flows and production, to monitor progress and provide information. Some management systems in fact use the “Traffic Light” system to monitor progress of planned activities. Green will typically mean that the project and activities are on track, yellow will mean that there is a delay or is a warning for certain items to pay specific attention to and red is an alarm that things are not progressing well at all and action needs to be taken. Such system can be very helpful indeed and provide management with timely information to take measures. The system will only be effective though as long as it receives the right and timely inputs, as long as it produces reliable output information, as long as the information it provides is referred to consistently and finally as long as the information it provides is responded to adequately.     

In other words, there are preconditions to be met for a system to be effective. Below follow some preconditions that need to be put in place, without pretending to be exhaustive:

  1. The system must be designed to receive and provide the right and timely information. However, design follows purpose. In other words, management first needs to define the information required to be able to make informed decisions. Using predesigned systems is in order but only after confirming it will serve the purpose of what management requires.
  2. Staff, responsible for providing input must have the knowledge and skills to do so effectively, timely and with only a slight margin of error.
  3. In the same line, staff, responsible for accessing the information must also have the knowledge and skills to do so correctly. Output information is now translated into management information: green, yellow or red.
  4. Management must now gain a comprehensive insight in all information provided by the system and be ready to make well informed management decisions.
  5. Management must periodically review the system to see whether it is still adequate or requires a review or update.
  6. The system must be maintained and kept free from hazards, as there are many in today’s ITC era.

Finally, any system is only going to be effective if it is used in the right way and more importantly if it is used consistently. Failing consistent and correct usage of any system will result in failing to make timely, informed decisions and running unnecessary risks. Your business will begin to look like the chaos of a busy junction where the traffic lights don’t work, and you don’t really want that, do you?

Ton Haverkort

Urban Poverty-the Ultimate Harbinger of Change

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By Samuel Estefanous

Urban Poverty isn’t just a topic sociologist and literary and artistic fountainheads indulge in.  Neither is it a subject confined to the times of Chaplin, Dickens or Dostoevsky. It is a specter that haunts governments well in to the cyber age. The Urban Poor is an explosive political power base capable of inducing myriads of change as recently witnessed in places like Nairobi. Unlike the peasants it isn’t attached to land and unlike the propertied section of the society it has nothing to lose ‘except perhaps its chains’ as often quoted.  In a way, it is your quintessential minimalist. A free spirit not made weak and vulnerable by the cares and want of the world. This class of people isn’t rendered spineless or coward and it doesn’t have any meaningful overarching interests to protect. Thus being an agent of change by default, it is capable of wresting out power, claim it and declare ‘All Power to the wage earning Consumer’. In other words precipitate mini- revolutions if not on the scale of ‘the Soviets’. At any rate, among others, that is the reason it eludes me why the incumbent is flagrantly undermining it.

Change is in the air

EPRDF feared it more than the combined forces of opposition parties and rebel movements.  Like all superimposed rootless governments, prior to the 2005 General Election, it tried to deal with the ‘incorrigible urban poor’ by extensively enforcing vagrancy laws aped from the West which enables authorities ‘to arrest, prosecute and harass the homeless, the unemployed and the poor’.  I believe the memory hasn’t faded away. EPRDF waged war against the ‘አደገኛ ቦዘኔ after it had identified this class of Urbanites as the solid constituency and indefatigable support base of Kinjit. I remember Dr. Berhanu capitalizing on this miscalculation on the part of ERDF and addressing die hard zealots packed to capacity at the Assembly Hall as howdy vagrants?!’ .

Incidentally, out of habit people say poverty isn’t a crime but practically and- to a certain extent legally- it is a crime. Here is a simple example. Even if you are an established resident of the City living on your own, you wouldn’t be issued ID for multiple of reasons if you happen to be a lodger- of course unless you are affiliated to the Party hierarchy that is. Among others, perhaps that is one reason folks are joining the party in droves. However if you happen to be  one of this class of upstart millionaires hailing from  the province (whose sources of rich has ever eluded the public) and purchase a house in the City you would be issued the coveted ID without much trouble and right away. Some of the justifications given for extensively screening the lodger or denying the request out of hand are understandable and reasonable.  Simply put, a lodger is a legitimate suspect and I wouldn’t blame law enforcement for the assumption. Sadly, whatever is suppressed creates a compressed power. I guess it is a law of physics as well.  

Right after shock therapy of the 2005 election, EPRDF realized it was playing with fire by enforcing vagrancy laws and tried to ‘engage’ the poor urban consumer instead of fighting it as its natural nemesis. I believe its chief architect was Dr. Arkebe and it did try to address the problem to certain extent, though Bereket accuses Arekebe has unfairly and ubiquitously claimed ‘the kudos’. On the positive side there was the attempt to ‘transform’ the urban poor through SME and providing Arkebe sheds. On the creepy side there were the Orwellisque one-to-five cells of espionage.  The stats are subject to debate but as Bereket Simon writes there was indeed palpable poverty reduction, though the momentum couldn’t be maintained and sustained.    

It is a good thing there is a nascent Consumer Protection society in the country. It is trying to voice the collective disaffection of the urban poor and end line consumer.  I know these days it is limited to sponsoring a weekly column on the Reporter Amharic or may be its visibility is clouded by external factors. I am not sure. All I know is the public Authority established in 2013 to quell possible mass movement instigated by major consumer protest was dissolved in 2021. One can only understand the ‘importance and significance’ accorded to the problem considering the fact that the authority was invested with police, prosecution and judicial power to protect the Consumer. True, the Authority was riddled with multiple shortcomings but I would rather PP had tried to manage it efficiently instead of dissolving it altogether.

This state of affair cannot last indefinitely. It isn’t something to be ignored without allowing raw untamed force to fill the vacuum. I think change is in the air. I feel it in the deafening silence in the face of unspeakable human tragedies we witness on daily basis. I see it in the eyes of the destitute who could no longer afford to feed their families. I see it in the level of the humungous and inexplicable public spending. I hear it loud and clear in the creepy voices of the cadres heralding the prosperity of the selected few at the expense of the multitude. I can sense it in the manner regular folks have come to dread holidays instead of looking forward to it. I cannot help but notice it in the mindless extravaganza of the filthy rich, their associates in power and the ‘professional enablers’ living off the spill overs.

I can detect it in the growing number of heads of families trekking long distance home-not only to save money but to arrive after the kids and the landlords have retired to bed. Most important of all, I can see it in the degree to which the public is held in utter contempt by the New Class. The other day a good friend of mine shared me Ato Mosh Semu’s post drawing parallel between the struggling traders being crushed under the weight of new taxes and the vulgar display of riches by the officials sporting 70,000 birr suits and 50,000 birr worth wig on basic salary under 30,000 birr per month. 

I am positive he will add to the list, expenses encumbering the business community such as fines, kickbacks, hiking gas price, tolls and protection money owed both to the government and the highway robbers not to mention loss of life encountered among long distance logistics operators. My only reservation is he should have reflected on the complicity of some of the business owners who are perpetuating the system and sustaining the criminal enterprise.

They have reason to. They suffer little as they transfer every single dime legally or illegally paid to the end line consumer.  In other words the consumer is obliged to refund all expenses of the trader including bribes and kickbacks paid to corrupt officials.  In this regard I have little sympathy to the business community as they stand to ‘aid and abet’ the criminal networks.

Eventually it is the consumer-particularly those earning fixed salary-that shoulders the pain, the loss and every other dire consequences. That is why this class of the society is said to be a legitimate force capable of bringing governments to their knees and to hold them accountable for the misappropriation and dissipation of the meager Sovereign Wealth. I guess in no time a Ralph Nader is certain to distinguish himself from among the ranks of the consumer and spearhead the movement. 

The impoverished end line consumer needs only an organized and capable Opposition Political party to mobilize, harness and lead it with wisdom to bring about a measure of social justice in the country.   

Sanitation and Corridor Development     

The sorry state of sanitation in Addis has always put the Capital in utter disrepute.  It tops any town in the country by the extent of open space defecation. In the far laying Regions, the combined efforts of donor agencies and the Health Extension programs have significantly brought down the statistics. But a city cannot be kept clean by getting rid of the poor and making it inhospitable to the consumer.  When Addis is declared the most expensive city in Africa, in practical terms it is pushing hundreds of thousands of residents every year below the poverty line.   

We have to admit it, in cities like Hawasa and Bahir Dar resourceful City Administration teams were able to keep the Cities speckless –literally- and still make them affordable and hospitable.  If you find yourself in one of those cities, without realizing it you would find your pocket staffed with pieces of papers when you arrive back at your room. One wouldn’t dare spoil the beauty of the towns by littering the roadsides with wastes. On the contrary these days most cities have become hostile, unaffordable and off limits to the end line consumer incapable of transferring the additional costs and expenses.   

Thus, if Addis has long been an open latrine it is solely on account of the weakness and unprofessionalism of the City Administration officials which have totally neglected the municipal services in the City (So much so that folks used to tell jokes at the irony of the sanitary engineering the former Prime Minister had specialized in against the backdrop of the pathetic waste management system of the Capital). Sanitation and waste management are regular municipal activities.  A city trying to manage regular municipal services through ‘Corridor Development’ betrays a degree of unprofessionalism relative to managing City Administration.

Bottom-line as long as the overwhelming majority of the urban resident remains poor, homeless and unemployed the cities are liable to become dirty open cesspools -with or without the Corridor Development.  It is a better standard of living that keeps cities clean. The less the number of the poor, the unemployed and the homeless is the cleaner a city becomes.   

God Bless      

The writer can be reached via estefanoussamuel@yahoo.com

Efitu Belete

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1. Name: (ሙሉ ስም)

>> Efitu Belete

2. Education: (የት/ት ደረጃ)

>> Degree in Business Management

3. Company name: (የመስሪያ ቤቱ ስም)

>> Amarach Cleaning and Patrol Service

Title: (የስራ ድርሻህ)

   >> Deputy Manager

5. Founded in: (መቼ ተመሰረተ)

  >>   2023

6. What it does: (ምንድነው የሚሰራው)

     » Providing cleaning and security services

7. Headquarters: (ዋና መስሪያ ቤት)

     » Addis Ababa

8. Start-up capital: (በምን ያህል ገንዘብ ስራዉን ጀመርሽ/ክ)

     » 400,000 birr

9. Current capital: (የአሁን ካፒታል )

     » Growing

10. Number of employees: (የሰራተኞች ቁጥር)

     » 30

11. Reason for starting the business: (ለስራው መጀመር ምክንያት)

 » With the aim of providing efficient and technology-enabled cleaning services

12. Biggest perk of ownership: (የባለቤትነት ጥቅም)

  >> Everyone is able to work in the same spirit

13. Biggest strength: (ጥንካሬህ/ሽ)

     » Don’t give up

14. Biggest challenge: (ተግዳሮት)

     >> Little community awareness.

15. Plan: (እቅድ)

>> Creating awareness among the community

16. First career path: (የመጀመሪያ ስራ)

     » Banker

17. Most interested in meeting: (ማግኘት የምትፈልጊ/ገው ሰው)

     » None

18. Most admired person: (የምታደንቂ/ቀው ሰው)

     » Andualem Gossa

19. Stress reducer: (ጭንቀትን የሚያቀልልሽ/ለህ)

 >> Focusing on work

20. Favorite book: (የመፅሐፍ ምርጫ)

     » Cutting for stone

21. Favorite pastime: (ማድረግ የሚያስደስትህ)

     » Listening to music

22. Favorite destination to travel to: (ከኢትዮጵያ ውጪ መሄድ የምትፈልጊ/ገዉ ስፍራ)

     » France

23. Favorite automobile: (የመኪና ምርጫ)

     » Chevrolet Volt

Pioneering data-driven decision-making

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In an era where informed decision-making is crucial for sustainable development, Paulos Assefa, the visionary founder and CEO of Shaka Analytics, is at the forefront of transforming how data is utilized in Ethiopia. With a rich background that spans continents and sectors, Assefa has dedicated his career to enhancing the quality of life for communities through accurate data and insights. In this exclusive interview with Capital, he discusses the mission of Shaka Analytics, the importance of data-driven decision-making (DDDM) for Ethiopia’s growth, and the challenges and opportunities that lie ahead in urban planning and development. Join us as we explore how Shaka Analytics is empowering governments, organizations, and communities to make informed choices that truly reflect public needs.

Capital: What is the primary purpose of Shaka Analytics?
Paulos Assefa: The primary purpose of Shaka Analytics is to help communities, governments, and organizations make informed decisions based on real data and insights. With accurate data, decision-makers can understand public perceptions, identify needs, and prioritize actions effectively. By analyzing these findings, they can allocate resources appropriately and invest in areas that truly address those needs.

Capital: What is data-driven decision-making (DDDM), and why is it important for Ethiopia’s development?
Paulos: In the past, 10 or 20 years ago, people relied solely on what was reported in traditional media, such as TV, radio, or newspapers, often controlled by government or private interests. Now, social media and other platforms provide access to diverse information, though some of it may be misinformation.

Decision-makers need to understand what the public genuinely wants. Using real data allows them to make inclusive decisions. For example, if an organization plans to provide water to a community, they might allocate a budget for a water well. However, if the community’s actual needs are assessed through data and feasibility studies, it might reveal different requirements, such as repairs to existing infrastructure or a more sustainable solution. Accurate data ensures that investments are meaningful and effective.

Capital: What role is Shaka Analytics playing in promoting DDDM in Ethiopia, particularly in urban planning and development?
Paulos: Shaka Analytics strives to be a voice for the public by using accurate data, rather than relying on assumptions. Governments and other organizations often bring in international consultants, but we believe in leveraging local data to address specific needs.

In urban development, sustainability is critical. Initiatives often fail because they don’t align with public needs. Investments must add value, foster continuity, and contribute to social progress. Through data analysis, we can identify trends and guide decision-makers in making informed and impactful choices.

Capital: What are the specific challenges related to data quality, accessibility, and literacy in Ethiopia?
Paulos: One of the main challenges is raising public awareness about their role in decision-making. Many people are reluctant to share their opinions, fearing political consequences. Cultural factors also play a role; for instance, Ethiopians often hesitate to speak openly about their needs.

Another challenge is language diversity. While multilingualism is an asset, it can create barriers when collecting and interpreting data. Finally, there is a lack of understanding about how data can be used. Decision-makers must decide whether to use data for political gains or for genuinely serving the public interest.

Capital: How can Ethiopia overcome the challenges of data quality, accessibility, and privacy to effectively utilize data-driven insights?
Paulos: First, Ethiopia needs to establish more data centers and prioritize data collection and benchmarking. Consistent data collection enables us to identify trends and make comparisons over time.

Institutions—both governmental and non-governmental—must invest in technology, intellectual capacity, and training to interpret and utilize data effectively. Building public confidence and encouraging people to speak up are also essential for progress.

Capital: What were the key findings of the survey regarding traffic congestion, transit improvements, and road conditions?
Paulos: In the areas along the Phase One Corridor Development Project, the perception data on traffic and transport systems shows positive results. The majority of respondents indicated that traffic congestion has decreased, road quality, maintenance, safety, and pedestrian accessibility are improving. However, the primary challenge remains parking, particularly in terms of affordability and availability.

Capital: How are the findings of this survey being used to inform and improve the Addis Ababa Corridor Development Project?
Paulos: The project was conducted with the support of the Addis Ababa Transport Bureau. We are hopeful that they will use the findings and insights to strengthen key areas and address identified gaps. It is worth noting that we aim to continue collaborating with them to identify areas for improvement and apply scientific solutions. Any investment in development must add value; otherwise, it is not worth pursuing.

Capital: What are the long-term implications of this project for urban transportation and development in Addis Ababa?
Paulos: Ethiopia’s vision should be to create clean, beautiful, and modern cities—not just in Addis Ababa but across the country. Achieving this requires input from policymakers, private institutions, architects, urban development experts, and educators.

We’ve also started discussions with the mayors of other cities in Ethiopia about similar initiatives. Beyond urban development, such projects create job opportunities for young people and inspire innovation.

Capital: What are the potential benefits of DDDM in various sectors (e.g., health, urban planning, business)?
Paulos: In marketing, for example, understanding public perceptions of your brand is crucial. Data can reveal why people prefer competitors or avoid certain brands, helping businesses improve and meet customer expectations. Similarly, DDDM can guide investments, policy decisions, and service delivery across various sectors.

Capital: How does Shaka Analytics ensure the accuracy and reliability of its data and findings?
Paulos: All data collected by Shaka Analytics is stored securely on our servers. We are an independent organization, ensuring confidentiality for our clients. The strategies we provide are tailored to each client, and how they use the data is entirely up to them.

Capital: What are some examples of successful projects where Shaka Analytics has helped organizations achieve their goals?
Paulos: Some of the recent projects include employment and customer satisfaction surveys for the Addis Ababa City Administration and Berhan Bank.

Capital: What is the nature of the partnership between Shaka Analytics and ETC Institute?
Paulos: I am the Vice President of ETC Institute and the founder of Shaka Analytics. ETC Institute has more than 30 years of experience in conducting Transportation, Community and Organization Surveys. ETC supports Shaka Analytics in terms of technology and analysis. The partnership brings international expertise and local knowledge together.

Capital: What role should the government play in promoting and supporting the adoption of DDDM in Ethiopia?
Paulos: The government has taken some steps, but there’s room for improvement. Many organizations, including international ones, are involved in data collection and analysis in Ethiopia. The government should focus on fostering partnerships and creating an enabling environment for DDDM to thrive.